Cowboy boots award trophy derby championship photo block

I’m extremely disappointed with my recent experience. This merchant failed to uphold the service level agreement that was clearly outlined at the time of purchase. I paid for expedited shipping specifically to ensure timely delivery for an important event, yet the product arrived days late. This delay had a direct and negative impact on my ability to deliver as promised. Not only did it undermine my credibility, but it also created unnecessary stress and complications that could have been avoided had the commitment been honored. When customers pay extra for expedited service, they do so with the expectation that timelines will be respected — not disregarded. I reached out for assistance, but the response was neither timely nor helpful. Reliability and communication are key in any business relationship, and unfortunately, both were lacking in this experience. I hope the merchant takes this feedback seriously and implements better quality controls and accountability to ensure future customers don’t face the same issue.

Arrived perfect timing n wrapping, it was intact n beautiful condition. Design is exactly described on the website. I love it! Great quality, photos I submitted turned out perfect in this design. Get to choose from 5 colours was also delightful!

Exactly like the picture, was very happy with it and even comes wrapped in plastic, packaged well and pretty fast delivery! great personalised gift, highly recommend!! .