Colourful Kaleidoscope Mug #2

Very disappointing. Darker than I envisioned. When I wanted to return it, directions for doing so were not in the package as I would have expected. Instead, I was instructed to get instructions online. A number of the links didn't work. I believe I then called about how to return the product and I was told to e-mail a photo of the mug, even though I had described my dissatisfaction. I was not willing to take the time to do so. I was then told to keep the mug or pass it along. So my response with you care dept. was mixed, although certainly favorable because I had no intention of keeping the mug and avoiding the hassle of returning it. I am a bit frustrated, to be asked to take more time to review the product given my history with the company. I sense that you are wanting to be a customer satisfaction driven company, but anything that uses up unnecessary time tends to lower satisfaction.. Best wishes. Sarah Lopez Irritation again. I went to submit the feedback and was told that I couldn't do so without additional steps, i.e. title ratings, etc. Come on. too dark. Now I'm told that I can't submit it because my comment has to have at least 20 characters. SIMPLIFY!!!! Now I'm told I need to put in my password. Wouldn't accept either of my 2 normal passwords. ANother task.

A good quality mug comparatively priced. I put 3 individual pictures of 3 of our grandchildren on a mug for my husband. The quality of the printing is great! He loves it! Was worth the time it took to order just for the smile on his face

Great product that I have ordered over & over again! Good quality printing, & the personalistion (their name) leave my staff smiling!